This Refund Policy outlines the terms under which refunds are processed by YOURTRIP SKYLANE LTD for import, export, and logistics services.
1. General Policy
YOURTRIP SKYLANE LTD aims to provide reliable and transparent services. Refunds are considered only under specific conditions described below. Each case is reviewed individually based on service status and agreement terms.
2. Eligibility for Refund
Refunds may be applicable in the following situations:
- Payment made for a service that has not yet been processed or initiated
- Order cancellation approved before sourcing, purchasing, or shipment begins
- Duplicate or excess payment made by the client
- Service cannot be fulfilled due to internal company limitations
3. Non-Refundable Cases
Refunds will not be provided in the following cases:
- If the order has already been processed, sourced, or shipped
- Customs delays, government restrictions, or force majeure events
- Client-provided incorrect information leading to issues in service
- Change of mind after service execution has started
4. Processing Time
- Approved refunds will be processed within a reasonable timeframe, depending on the payment method and banking procedures
- Processing time may vary due to financial institutions or international transactions
5. Partial Refunds
In certain cases, partial refunds may be issued depending on the stage of service completion and incurred costs.
6. Shipping & Third-Party Costs
Any third-party charges such as shipping fees, customs duties, or bank transaction fees are generally non-refundable.
7. Refund Request Procedure
To request a refund, clients must contact us through official communication channels with:
- Order details
- Payment proof
- Reason for refund request
8. Changes to This Policy
YOURTRIP SKYLANE LTD reserves the right to update or modify this Refund Policy at any time without prior notice.
9. Contact Us
For refund-related inquiries, please contact us through our official support channels.